WHEN WILL MY ORDER SHIP?
- It takes 3-5 business days for all orders to be processed. Once it has been processed, it will be shipped based on the method that you chose during checkout.
- For wig orders, since wigs are made it takes 7-10 business days to ship. We do offer expedited wig services. Just make sure to add it to your order. If you need your wig ASAP send us a message via the "Chat With Us" icon below.
- If you choose overnight shipping, you MUST place the order by 11am EST or the order WILL NOT be eligible for overnight shipping. It will ship next business day.
- Remember processing time is not the shipping time frame. Processing time is the timeframe in which it takes us to process your order. Shipping time is the timeframe it takes for you to receive your order :)
HOW MANY BUNDLES ARE RECOMMENDED?
- 2 bundles of hair for lengths 12”-18”
- 3 bundles for lengths 20" or longer
- 4 bundles for lengths 26" or longer
- Each bundle weighs 3.5-4 ounces (depending on hair length/type).
DO YOU OFFER REFUNDS?
- We do not offer refunds, EXCHANGES ONLY. If you have ordered a custom made wig, once you have ordered there will be NO REFUNDS OR EXCHANGES. We are more than happy to fix any issues you have with the products you received. All exchanges must be returned within 3 business days that you received the item in the original packaging/condition. If these terms are not met the product will be shipped back to you and no exchange or store credit will be granted. We are not responsible for any lost/stolen/damaged products.
ALL SALES ARE FINAL
Effective April 2020:
Due to COVID-19 we are currently not allowed to accept and returned goods. In order to keep everyone safe all sales are final. If there is something cosmetic wise wrong with your unit we can rectify it, however we can not accept any returns and resale the unit. NO REFUNDS & NO EXCHANGES
CAN I USE QUADPAY FOR MY ORDER?
- Sure! We accept Quadpay. Select Quadpay at checkout