WHEN WILL MY HAIR SHIP?
- It takes 3 business days for all orders to be processed. Once it has been processed, it will be shipped based on the method that you chose during checkout.
- If you choose overnight shipping, you MUST place the order by 11am EST or the order WILL NOT be eligible for overnight shipping.
HOW MANY BUNDLES ARE RECOMMENDED?
- 2 bundles of hair for lengths 12”-18”
- 3 bundles for lengths 20" or longer
- 4 bundles for lengths 26" or longer
- Each bundle weighs 3.5-4 ounces (depending on hair length/type).
DO YOU OFFER REFUNDS?
- We do not offer refunds, EXCHANGES ONLY. We are more than happy to fix any issues you have with the products you received. All exchanges must be returned within 5 business days that you received the item in the original packaging/condition. If these terms are not met the product will be shipped back to you and no exchange or store credit will be granted. We are not responsible for any lost/stolen/damaged products.
I GOT APPROVED FOR THE SLAY NOW PAY LATER, WHAT'S NEXT?
- Once you are approved for the SLAY NOW PAY LATER, you will receive a link to book online within 48 hours AFTER your approval. Under no circumstances will you receive a link prior to 48 hours after your approval.
CAN I BRING MY CHILD TO MY APPOINTMENT?
- Unfortunately, no children are allowed to appointments. However, we do service tweens that are 11 & up.
AM I ABLE TO BRING FOOD TO MY APPOINTMENT?
- Unfortunately, you cannot bring food into the salon. All food must be consumed outside of the salon.