WHEN WILL MY HAIR SHIP?
- It takes 3-5 business days for all orders to be processed. Once it has been processed, it will be shipped based on the method that you chose during checkout.
- If you choose overnight shipping, you MUST place the order by 11am EST or the order WILL NOT be eligible for overnight shipping.
HOW MANY BUNDLES ARE RECOMMENDED?
- 2 bundles of hair for lengths 12”-18”
- 3 bundles for lengths 20" or longer
- 4 bundles for lengths 26" or longer
- Each bundle weighs 3.5-4 ounces (depending on hair length/type).
DO YOU OFFER REFUNDS?
- We do not offer refunds, EXCHANGES ONLY. If you have ordered a custom made wig, once you have ordered there will be NO REFUNDS OR EXCHANGES. We are more than happy to fix any issues you have with the products you received. All exchanges must be returned within 3 business days that you received the item in the original packaging/condition. If these terms are not met the product will be shipped back to you and no exchange or store credit will be granted. We are not responsible for any lost/stolen/damaged products.
ALL SALES ARE FINAL
Effective April 2020:
Due to COVID-19 we are currently not allowed to accept and returned goods. In order to keep everyone safe all sales are final. If there is something cosmetic wise wrong with your unit we can rectify it, however we can not accept any returns and resale the unit. NO REFUNDS & NO EXCHANGES
I GOT APPROVED FOR THE SLAY NOW PAY LATER, WHAT'S NEXT?
- Once you are approved for the SLAY NOW PAY LATER, you will receive a link to book online within 48 hours AFTER your approval. Under no circumstances will you receive a link prior to 48 hours after your approval.
CAN I BRING MY CHILD TO MY APPOINTMENT?
- Unfortunately, no children are allowed to appointments. However, we do service tweens that are 11 & up.
AM I ABLE TO BRING FOOD TO MY APPOINTMENT?
- Unfortunately, you cannot bring food into the salon. All food must be consumed outside of the salon.